Shipping policy
Shipping Policy
At Dune Cart, we aim to provide a smooth and reliable shipping experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Order Verification
Dune Cart may contact customers to verify order details before shipment. Orders with incomplete or incorrect information may experience delays until the required information is confirmed.
Shipping and Delivery
Delivery Time
Estimated delivery times may vary depending on the customer's location, shipping method, courier availability, weather, public holidays, and other circumstances beyond our control.
Customers will receive available shipping information or tracking details when applicable.
Delivery Delays
Although we make reasonable efforts to ensure timely delivery, Dune Cart cannot guarantee a specific delivery date. Delays caused by courier services, weather conditions, customs, holidays, or other unforeseen circumstances may occur.
Shipping Address
Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.
Dune Cart is not responsible for delivery failures or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
Shipping Charges
Shipping Fees
Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.
Shipping costs may vary depending on the destination, order size, weight, and available shipping method.
Order Tracking
Tracking Information
Where tracking is available, tracking information may be provided after the order has been shipped. Customers can use the provided tracking information to monitor the progress of their delivery.
Damaged or Missing Packages
Damaged Orders
If your package arrives damaged, please contact Dune Cart as soon as possible and provide your order details along with clear photos of the package and product.
Missing Orders
If an order appears to be missing or has not arrived within the expected delivery period, please contact us so we can review the delivery status and assist you.
International Shipping
International Orders
If international shipping is available, additional delivery times, customs requirements, duties, taxes, or other charges may apply. Customers are responsible for any applicable customs duties or taxes unless otherwise stated at checkout.
Contact Us
Shipping Questions
For questions about shipping, delivery, or your order, please contact Dune Cart at:
Email: dunecart74@gmail.com