Refund policy
Return and Refund Policy
At Dune Cart, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.
Return Eligibility
Products must be returned in unused and original condition, with all original packaging, tags, accessories, and other included items.
A return request should be made within 7 days of receiving your order. Products that are used, damaged, altered, or missing original packaging may not be eligible for return.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. We will clearly communicate any such restrictions where applicable.
Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the eligible amount will be processed through the original payment method or another applicable method. Processing times may vary depending on your payment provider or bank.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos of the product and packaging. We will review the issue and provide an appropriate solution.
Return Shipping
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect due to an error on our part.
How to Request a Return or Refund
To request a return or refund, contact Dune Cart at:
Email: dunecart74@gmail.com
Please include your order number, the reason for the return or refund, and any relevant photos or information.
Policy Changes
Dune Cart reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page.
Contact Us
For questions or assistance regarding returns and refunds, please contact us at dunecart74@gmail.com.
Brand Name: Dune Cart